The 360 Business Diagnostic

360 Business Diagnostic for Owner-Led Australian SMEs

A practical business-wide assessment for owner-led retail, eCommerce and service businesses that are growing but becoming harder to manage. We assess your numbers, people, structure, operations, commercial model and direction — then build a 90-day roadmap to fix what is holding the business back.

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What the diagnostic finds

Most business problems are symptoms. The diagnostic finds the cause.

A revenue problem may be a pricing problem. A cash flow problem may be a structure problem. A growth problem may be a people, process or accountability problem. The 360 Business Diagnostic is designed to look across the whole business at once, so the real constraint is not missed.

Profit leaks

Where margin, cash or time is being lost through pricing, workflow, customer mix, supplier pressure or operational drag.

Operational bottlenecks

Where work slows down, gets repeated, depends too heavily on the owner, or creates avoidable cost and stress.

Growth constraints

Where the business has outgrown its current structure, systems, reporting, people model or commercial discipline.

Who it is for

Built for real operating businesses, not pre-revenue ideas.

Retail businesses

  • Staff, stock and suppliers
  • Margin pressure
  • Multiple moving parts
  • Unclear profitability by product, customer or channel

eCommerce businesses

  • Revenue is real but profit is unclear
  • Fulfilment or stock issues
  • Rising acquisition costs
  • Weak visibility over what is actually working

Service SMEs

  • Growth has created operational strain
  • The owner is still central to every decision
  • Team structure is unclear
  • Systems and reporting are not supporting scale
The six dimensions

What we assess inside the business.

01
Financial
Margins, cash flow, reporting, pricing pressure and what the numbers are not showing.
02
People
Roles, capability, decision-making, accountability and where the team is carrying hidden strain.
03
Structure
Whether the business is organised in a way that supports how it actually needs to work.
04
Operations
Workflow, bottlenecks, handovers, double-handling and places where time or money is lost.
05
Commercial
Customer mix, channels, pricing, revenue quality and whether growth is sustainable.
06
Direction
Strategic clarity, owner vision, execution focus and readiness for the next stage of growth.
What you receive

A clear report and a practical 90-day roadmap.

Diagnostic report

A written assessment of what is working, what is broken and which issues are most important to address first.

Transformation priorities

Recommendations ranked by urgency, commercial impact and sequencing so you know where to start.

90-day action plan

A practical roadmap for implementation, designed around your business, team and current operating reality.

Frequently asked questions

Before you book a Fit Call.

Is this bookkeeping or tax advice?

No. Margin & Co provides business transformation advisory and commercial decision-support. We do not provide BAS, tax, audit, legal, HR or financial product advice.

Do you need to come on-site?

For most diagnostic engagements, yes. The value is in seeing how the business actually works, not only reviewing documents from a desk.

What happens after the diagnostic?

You can implement the roadmap internally, or we can discuss ongoing advisory support if the business needs help executing the plan.

Enquiry

Request a Profit Leak Diagnosis

Tell us what is happening inside your business and we will come back to you with the most useful next step.

This form is for owner-led businesses looking to improve profit, cash flow, pricing, sales visibility or operational performance.

  • Use the message box to briefly explain what is not working.
  • We will review the enquiry before recommending a call or next step.
  • Your information is treated confidentially.

Ready to find what is holding the business back?

Book a free Transformation Fit Call. We will discuss your business, your current constraints and whether the 360 Business Diagnostic is the right next step.

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